Although he had been offered some compensation, Linton believes the situation should warrant more since the snake was a risk to the vulnerable relatives that lived with him, including his disabled son and his mother-in-law.
In fear for them, he said: “That would have been a huge risk for us because we have two vulnerable people living here. It’s just not good enough. The implications for us, if it had got out in the house, are huge. Plus, I’m phobic of snakes, so there’s the emotional impact of that too.”
The Aldi branch manager admits that they have not received similar complaints from other customers. However, they will establish a protocol for SOP prevention so as not to encounter similar problems in the future, and more customers will feel at ease patronizing their store again.
“Our supplier has never had a complaint of this nature and has robust processes in place to prevent such issues from occurring. We are investigating this isolated incident and have apologized to Mr. Linton that our usual high standards were not met.”, an Aldi spokesperson said.
What Kind of Snake Was It?
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